Clearpath Health

The challenge

Clearpath runs 38 clinics, and each one had grown its own way of handling bookings, test results and patient messages. Patients juggled phone calls, paper letters and three different logins, while reception teams spent hours every day answering the same questions.

The approach

We ran discovery workshops with patients, nurses and receptionists across four clinics, then designed a single portal around the three things people actually come to do: book, check and ask.

• One home screen showing upcoming visits, new results and unread messages
• Plain language summaries next to every test result, written with the clinical team
• Large tap targets, strong contrast and full keyboard support, tested with older patients
• A shared component library so every clinic team builds new pages the same way

The outcome

Within six months 62% of appointments were booked online and calls to reception dropped by 40%. The portal meets WCAG 2.2 AA, and the design system is now used by four product teams.